What Happens When a Tenant Reports a Maintenance Issue?

A good tenant maintenance workflow records the problem once, gives the owner or manager a decision point, and keeps the tenant updated if a contractor or Finishline is assigned.

Capture useful information immediately

The tenant should provide the issue, urgency, photos where useful and times when access is possible.

The owner or manager decides the route

They may handle it personally, use an existing contractor or assign Finishline. The tenant does not need to manage that internal decision.

Status should flow back to the tenant

Scheduled dates, progress and completion should be visible without forcing everyone into a separate WhatsApp thread.

When to call Finishline

If the work needs inspection, coordination, specialist trades or recurring follow-up, Finishline can turn the issue into a tracked request with visits, quotations and work history linked to the property.